Below are a few frequently asked questions. Should you have further questions, please contact us at customerservice@dressagetrainingonline.com or call 925-324-5444 USA, we will respond within 12 hours.
For $36.00 per month, you will have unlimited access to over 75 training videos and educational content. The membership automatically renews itself each month, until you send a "terminate my membership" email to customerservice@dressagetrainingonline.com. This must happen atleast 2 days before your next bill cycle. Bill cycle begins on the same day each month, depending on the original date you signed on. We will welcome you as a member again at any time!
How often may I view the videos and how many may I view?
Once you are a member you may watch as many videos as many times as you want, for as long as you continue your membership.
How do I contact technical support?
If you encounter any problems please contact our customer service by emailing customerservice@dressagetrainingonline.com.
The email that you used when becoming a member will be your identifier for all communication with our support team.
How do I give a membership as a gift?
A membership to DressageTrainingOnline.com is a great gift for many occasions. It’s easy! From the homepage, under "Subscribe Now" on the left hand side, press the button, then press the button. Just like a real gift the person will then receive a message from you in their inbox with instructions for how to logon. Currently this feature is under construction.
Why do you need my email?
Your email is used to send a payment confirmation message and as an identifier for correspondance.
Is the website available in other languages?
Today the website is in English. The videos are in various languages, when it can be heard in a language other than English, there is a flag displayed from which the language is primarily spoken.
Can I view a video before becoming a member?
Yes. On the homepage under "Short Preview Video" there are 3 short clips from videos you may view.
How do I download a video?
The videos are not able to be downloaded. They are watched via your computer, using streaming video, they take up no room on your computer.
Is my PC compatible?
For best results, a minimum of a 56mg. broadband connection is needed. If you have a slower speed high speed connection, for example 11mg. the video will need to load almost fully to be able to play through without choppiness. Each video segment is approximately 10 minutes. If you have a slower connection, you can click on the segment, let it buffer in for 5 or 6 minutes, then play from the beginning. It will then play through without choppiness. Please try this out with the sample videos to you can see if this is going to work for you.
Do I need to be connected to the Internet to watch the streaming videos?
Yes, you must have an active high speed internet connection running (56mg. or higher) for best results.
How do I become a member?
Click on from the left side of the homepage or click on Membership in the top tabs. Follow the directions. Start watching and learning.
What payment methods are accepted?
You have the most efficient payment methods on the Internet at your disposal:
• VISA
• Mastercard
• American Express
• Discover
How do I know that the payment is secure?
When accessing our payment pages, you will see a small padlock at the bottom of the status bar (to see this, make sure you have checked View/Status Bar in your browser). You can also right click on the payment page and then select ‘Properties’. The URL displayed will begin with ‘https’; ‘s’ stands for security.
What happens if I am a member and forget my password?
No problem. From the homepage, on the left side, under "Member Login" press the button, follow the directions to have your password emailed to you.
I am unhappy with my membership, may I have a refund?
If you are not satisfied with your membership, we will refund your monthly subscription. Please send your request within 3 days of becoming a member to customerservice@dressagetrainingonline.com.
How do I cancel my membership?
Please send an email to customerservice@dressagetrainingonline.com, asking to cancel your membership. Please do this before the last 2 days of your 30 day billing cycle. You will need to provide the original order number you received upon becoming a member or the first four and last four digits of the credit card number used.
I would like to advertise on this site, what do I do?
If I experience chopiness when beginning to watch a video what do I do?
Hit the stop key in the media player, then hit the play button again, this will alleviate the lag time due to buffering. For best results, a minimum of a 56mg. broadband connection is needed. If you have a slower speed high speed connection, for example 11mg. the video will need to load almost fully to be able to play through without choppiness. Each video segment is approximately 10 minutes. If you have a slower connection, you can click on the segment, let it buffer in for 5 or 6 minutes, then play from the beginning. It will then play through without choppiness. Please try this out with the sample videos to you can see if this is going to work for you.
